As a valued customer of All-In-One Garden Centre Ltd we would like to assure you of the efforts we go to, to ensure we offer for sale only quality products.  We do of course recognise that sometimes we get things wrong and occasionally products we sell are not to the desired standard.  In such situations we are pleased to put right the wrong quickly and easily for you.

Returning Unwanted Items

• A returns number has been issued from our customer services department.
• It is in fully resalable condition (in its original and undamaged packaging).  If the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.
• Unwanted purchases of bulky items such as garden furniture & other large size goods. Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, or goods to ensure successful delivery, and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £75 to cover the collection cost.
• Returns should be made within a reasonable time (usually 28 days).

Returning Damaged, Faulty or

• Please note in these instances we will offer a refund of the delivery charge and arrange collection via a courier free of charge.
• If you wish to have a replacement sent to you, the original delivery charge will not be refunded but you will not have to pay a second delivery charge.

Returns Procedure

Orders or items can be returned via these options:-

1. Returns via courier collection.  Please contact our customer services department by phone 01706 711711 or by email customerservices@allinone.co.uk to request a refund, part refund or replacement and collection from your home.  A collection charge may be applicable and would be deducted from the refund total.
2. Returns from our Garden Centre.  Simply take the despatch note (as your receipt) and the product you wish to return or exchange to the Customer Service Reception and tell the sales assistant you bought it on-line.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us.  A refund of the delivery charge will only be given in the instance of incorrect items delivered, damaged or faulty goods only.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.  For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

For your security and efficiency we have selected reputable third-party banking institutions to handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

How do we use the information?

We may use the information we collect to occasionally notify you of changes to our website, new services and special offers.

Your Consent

By using this site, you consent to the collection, processing and use of this information by allinone.co.uk

Your personal details will not be disclosed to any other parties (except those to confirm billing address etc for our secure credit card provider requirements).

If you wish you can subscribe to our own newsletter to keep you informed of new and existing developments at All-In-One as well as special offers for shop.allinone.co.uk Once again, although other parties will be part of our marketing events, rest assured they will not receive your personal data.

If you do not subscribe to our newsletter, we may contact you when necessary to inform you about changes that effect you regarding or policies or procedures.               

TECHNICAL ISSUES WITH  OUR SITE

Cookies

The All-In-One Ecommerce site uses “cookies” which are small pieces of information stored on your computer’s hard drive as a text file by your browser.  These allow us to recognise you and to provide features to make your use of the site easier such as site preferences and to link the contents of your electronic shopping cart to yourself.

None of the cookies used by All-In-One carry information such as your log in name or any other personal information and all cookies on the All-In-One site are 1st party cookie’s, which means they are only used by All-In-One Garden Centres web site servers (and no one else!). All-In-One does not use cookies for any browser tracking activities or purposes other than stated.

Blocking 1st party cookies will affect your use of the All-In-One E-commerce site.

If you find that you can not log in to our shop site or that you can't add anything to your basket you are probably blocking 1st party cookies.

Most browsers and/or firewall software allow for the cookie function to be turned off completely or to block only certain types of cookie (i.e. 1 st party or 3 rd party). You also (depending on browser used) sometimes have the ability to add a site to a “Trusted list” allowing cookies to always be used by the listed site or sites.